Can cards be transferred to other people?
No. Each card is personalized with the cardholder’s name, and the cardholder is the only person authorized to use the card.
Can I get multiple cards?
No, only one card can be issued per person.
Can there be an authorized signer?
No. At this time, we do not allow authorized signers on a card.
Can I link my card to another card?
Yes, cards can be linked. The balance will be shared by both cardholders. Call customer service at 1.866.530.2272 to set this up.
How do I activate my card?
Call 1.866.530.2272 (FREE). Follow the prompts to set up your PIN and activate your card.
(Note: The PIN will be used for ATM, phone and online access.)
What fees will I pay to use my MAGIC Prepaid Mastercard?
See the fee schedule for all fees here
How do I add money to my card?
to learn more about adding money to your MAGIC prepaid card.
Can I use my card to pay bills online?
Yes - visit your biller’s website (for cell phone, utilities, etc.) and log in. You can make a one-time payment or set up automatic recurring payments. You can also use your card to pay bills by phone.
(Note: Some billers may charge a fee for phone payments.)
Can I set up alerts on my account?
Yes. You can set up both email and text alerts to let you know when your balance is low or a transaction has occurred. Click here
to learn more.
Where can I check my balance or see transaction history?
- Online: Log in and see your balance and transaction information.
- Automated phone system: Call 1.866.530.2272. (Note: Automated calls are FREE, but fees may apply for speaking with a live rep.)
- ATM balance inquiry. (Note: fees may apply)
Why didn’t I receive a paper statement in the mail?
You can get all transaction history online at OnlyMagicCard.com for FREE. You may request a paper statement, but there is a $5.95 fee to receive a monthly paper statement.
Who do I call if I have questions?
There is one phone number for all MAGIC prepaid c
ard customer service, including reporting cards lost/stolen, making disputes and managing your account. The MAGIC prepaid c
ard customer service number is 1.866.530.2272. Note that fees may apply for speaking with a live rep. Please refer to the fee schedule
for more information.
Is my prepaid card a credit card?
No, your card is not a credit card. You can only spend the money you have added to the card. You cannot spend more than you have. There are no month-end bills because you spend the money as you go. There are also no interest charges.
Is my card a debit card?
Your prepaid card is a debit card, but you do not have a checking account attached to your card. When you spend your money, it draws down the balance that you have added to the card.
Where can I use my card?
You can use your card for purchases anywhere MasterCard is accepted worldwide, including in stores and online.
Can I get cash from my card?
You can get cash for FREE from stores that allow you to do "cash back". You can also get cash at millions of ATMs worldwide wherever MasterCard is accepted. However, a fee may apply - please check the fee schedule
Can I make online purchases with my card?
Yes, you can make online purchases with your card. You can only spend the money you have added to your card.
Will I get charged a fee for using my card to make purchases?
No, there are no fees for making purchases.
Can I use my card to make a purchase that is larger than the balance on my card?
You cannot spend more than the balance available on your card. However, you can tell the cashier in advance how much to charge your prepaid card (up to the amount on your card) and how much you will pay using an alternate payment method. Note that this process, known as "split tender," may not be supported by all merchants.
What happens if I need to return an item I purchased using my prepaid card?
When making a return, you may be asked to show the cashier the card used to make the purchase. The value of the returned merchandise will be credited back to your card.
Can my card be replaced if it is lost or stolen?
Yes, call 1.866.530.2272 to report your card lost or stolen as soon as possible. This number is on the back of your card, or online. You will NOT be charged a fee to speak to a live rep when you report a lost or stolen card.
What is the Card Verification Number?
You can find the Card Verification Number, also known as the CVV2, on the back of your card. It is the 3-digit number by the signature line.
What is Strong Authentication?
Strong Authentication (SA) is a level of security added on to the log in process used to manage your card online. Strong Authentication includes:
- Personal user ID and password.
- Challenge questions to verify that it is you who are logging in.
- Picture and personal phrase for website authentication.
- PC registration.
What is a challenge question?
A challenge question asks for a specific piece of personal information that only you would know. These questions are used to help SA verify your identity and authority to access your account information.
What is website authentication?
When you set up your online account, you will be asked to select a picture and type in a personal phrase. These personal choices are displayed each time you log in to the website so that you can see the website is the authentic site where you originally entered your personal and account information. Website authentication is a program that lets you know you are on the real MAGIC prepaid card website.
What is PC registration?
PC registration is the last step in the SA enrollment process. If the computer you use to log in is your personal computer (or a computer that you feel is safe for you to enter and view your personal information on a regular basis), you can choose to register your computer with SA. When you do this, SA and the MAGIC prepaid card website place a cookie on your computer. Each time you log in, the website looks for the cookie. If the cookie is there, you do not have to answer additional challenge questions when you enter your user ID and password. If the cookie is not there, you will need to answer challenge questions so that we know it is you trying to access your account.
Why do I need to enroll in Strong Authentication?
SA is additional security for your personal information, such as your full name, address, telephone number and social security number. The additional level of security helps to keep your personal and financial information secure.
For general information about SA, you can read a series of documents from the Federal Financial Institution Examination Council (FFIEC) on their website: http://www.ffiec.gov/press/pr101205.htm.